Note from Bon Secours Regarding Access Changes at Bon Secours Rappahannock General Hospital

Rappahannock General Hospital is committed to improving the comfort and safety of our visitors, patients, and EMS partners.

In the near future, you will notice changes to the Emergency Department Receptionist/Registration/PBX area just inside the ambulance entrance.  RGH will begin implementing these enhancements to improve workflow, reduce safety/security concerns, and stabilize the temperature/humidity within the emergency department.

First, RGH added a Exit push button for the inside of the ambulance entrance door.  This door was opening automatically image005and created security, safety, and environmental concerns.  The automatic door allowed the outside environment to impact the ED temperature/humidity and pedestrians could walk in or exit this area creating a safety/security concern for the facility.  The new exit button was placed to the left side and must be pushed to exit the door.  We have noticed an improvement to the ED temperature/humidity and decreased pedestrian traffic since the installation. 

Second, the registration/receptionist/PBX area will require minor construction to improve workflow for the emergency department.  When the construction begins RGH will move the EMS supplies, desk, and work area items into the room across from Linda’s office.  The room will be marked EMS Room and become the permanent home for EMS.  It has adequate space for completing reports, storing supplies, snacks, and potentially allow the installation of a small refrigerator for drinks.

Please share these changes with your crews and as more changes occur we will keep you informed.  Thank you for your patience and understanding while we work to improve our service delivery to everyone that visits our facility.    

Gary W. Samuels MHR, NRP
EMS Outreach Coordinator

Bon Secours Health Systems
Rappahannock General and Mary Immaculate Hospitals
101 Harris Road Kilmarnock, Virginia 22482
Office - (804) 435-8333  Cell - (804) 572-5664
This email address is being protected from spambots. You need JavaScript enabled to view it.

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Bon Secours Mary Immaculate Hospital Cardiac Catheterization Lab Update

The MIH Catheterization Lab has been retuned to full capacity!

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Dear Partners,

Thank you for embracing the effort made by PEMS to provide Continuing Education (CE) and Auxiliary Programs (AUX) in the PEMS Region over the last two years. You worked diligently and offered outstanding education and training, much that would not have been available without the funding by OEMS.  Because of your efforts, PEMS was in the top 3 performing regional councils, providing quality EMS education through this program across the Commonwealth.

We regret to inform you that PEMS has been notified that the Office of EMS has discontinued this program effective July 1, 2019.  In its place, OEMS will be contracting directly with Education Coordinators across Virginia to provide EMS Continuing Education. As such, the Peninsulas EMS Council will not be contracting for EMS CE and Auxiliary training programs after June 30th, 2019.

In an email sent to EMS Coordinators across the Commonwealth during EMS week, the Virginia Office of EMS stated:

“These contract employees will work under the direction of the Division of Accreditation, Certification and Education to provide innovative continuing education programming for the more than 35,817 certified EMS providers who serve the citizens of the Commonwealth of Virginia. This new approach to continuing education will allow these educators the autonomy to conduct education on topics of local need and interest as well as ensure that a core set of courses covering state identified topics based on emerging trends and data are made available to EMS providers.

 “Our new focus on providing cutting-edge continuing education, at no cost to our providers or agencies, will enhance the collective knowledge base and permit us an opportunity to fine tune continuing education offerings based on data-driven science from our extensive patient care database.”

The Office will be ramping up these educational opportunities statewide over the next several months with approximately 21 educators strategically placed across the Commonwealth.


Again, PEMS is grateful for your continued support as we continue to work together to build a comprehensive, coordinated, effective and efficient regional EMS delivery system.   If you have any questions concerning the new EMS CE initiative, please contact Mr. Chad Blosser, Virginia Office of EMS  at  This email address is being protected from spambots. You need JavaScript enabled to view it. .

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Bon Secours Access Center Opens!Picture1 copy

Thursday, May 30th, 2019

Re: Bon Secours Access Center Launch June 5th, Hampton Roads Market

Good Afternoon,

We wanted to share some exciting news regarding a new service that will increase access to care for our patients, providers, and our community. Bon Secours is proud to launch the Bon Secours Access Center for our Hampton Roads Market next week on Wednesday, June 5th, 2019.

The Bon Secours Access Center is your single source for all acute to acute patient transfers and acute direct admissions into, within, or outside of Bon Secours. The Bon Secours Access Center will be staffed 24/7 with experienced registered nurses to facilitate patient placement and to arrange transportation. Our goal is to ensure patients receive the right care in the right place and at the right time. 

The Bon Secours Access Center is staffed by Bon Secours employed nurses with diverse credentials and background experiences including emergency medicine and critical care. The service is available to Bon Secours physicians and providers, as well as any outside community provider or facility. There is no charge to utilize this service for the provider or patient. All calls are recorded and the entire process is documented to ensure timely feedback and appropriate follow-up.

Starting June 5th, you will have access to this new comprehensive service to transfer or direct admit your patients. We encourage you to begin using the Bon Secours Access Center by dialing 1-888-478-6596.

We would also encourage you to share your feedback with us. Your insights and experience with our access center will help to shape the future of this program as we grow this service to be good help to those in need.

Sincerely,

Kate Brinn, MHA                                  Picture2

Vice President, Strategic Operations                                     

Bon Secours Hampton Roads

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